Information and Communications Technology

Introduction to Shared Services ICT 

Since 1 April  2010, Shared Services ICT staff are providing ICT support for both Watford Borough Council (WBC) and Three Rivers District Council (TRDC). Shared Services ICT are based at TRDC Offices in Rickmansworth however, an IT support presence will remain at Watford.

Colleagues are requested to use the appropriate method of contact for the Helpdesk:

Phone	Dial extension 77
Email	ssictservicedesk@watford.gov.uk ssictservicedesk@threerivers.gov.uk

 

To escalate your calls please contact:

 

Name	Role	Phone
James Fleming	Interim Service Desk Manager	01923 727455
Craig Ralton	Interim Infrastructure Manager	01923 727458
Emma Haynes	Business Manager	01923 727442
Avni Patel	Head of ICT	01923 727441

You can download the ICT organisational chart below.

Please see the staff directories on the intranet for further information on ICT Shared Services staff


All staff and Members should make themselves aware of the Information Security Policy For Officers And Members

Helpdesk software implementation:

As part of the Shared Services programme of work ICT have upgraded their existing Helpdesk and call management system. Features that will be available to you are:

• Automated call reference distribution
• Email correspondence regarding the resolution and closure of calls logged
• Ability to complete online customer satisfaction surveys

Future features will include the expansion of the self service portal, which will allow members of staff to log their own calls and track them via a web browser.

Three Rivers staff should continue to use the existing CRF’s (Change Request Form) or alternatively contact the helpdesk using the methods above. Please be aware that you will no longer have to supply your employee number when logging a call.

If you have any further questions or comments regarding Shared Services ICT please contact either myself, Emma, Craig or James

Avni Patel
Head of Shared Services ICT